Privacy Policy

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Rose City 360 respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an inquiry, book our services, or communicate with us.

We may collect the following information:

• Your name, email address, and telephone number.
• Event information, including event date, location, type, and estimated guest count.
• Booking details, payment and deposit records, and service preferences.
• Communications you send us through forms, email, telephone, or text messages.
• Website usage information, which may include IP addresses, browser information, cookies, and analytics data.
• Photos and videos captured during our photo booth services.

We use personal information to:

• Respond to inquiries and provide availability information and quotes.
• Process reservations, deposits, agreements, and event bookings.
• Coordinate event logistics and provide customer support.
• Send booking confirmations, reminders, and event-related updates.
• Send promotional communications where you have provided the appropriate consent.
• Deliver photo booth galleries and other event media.
• Understand website traffic and improve our services.
• Meet applicable legal and business recordkeeping obligations.

Rose City 360 may offer text message communications related to event inquiries, availability, quotes, booking confirmations, reminders, and event updates.

Where required, we obtain your consent before sending text messages.

We may also send promotional text messages about special offers, discounts, or seasonal promotions if you have separately opted in to receive them.

Consent to receive text messages is optional and is not required to submit an inquiry or purchase our services.

Message frequency varies. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. Reply HELP for assistance or contact us at rosecity360@gmail.com.

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties for their independent marketing or promotional purposes. We may share information with service providers as necessary to deliver communications on our behalf.

Our website may use cookies, analytics services, and similar technologies to understand visitor activity, evaluate website performance, and improve the browsing experience.

These services may include Google Analytics and other tracking technologies where enabled.

You can manage or restrict cookies through your browser settings and any cookie preference controls available on our website.

We may share information with trusted third-party providers that help us operate our business, including:

• Website hosting and analytics providers.
• Customer relationship management platforms, including GoHighLevel.
• Email and messaging service providers.
• Booking, invoicing, and payment service providers.
• Photo booth software and digital gallery hosting services.

These providers receive information as needed to perform services for Rose City 360, subject to applicable privacy and security requirements.

We do not sell customer personal information.

During booked events, our photo booth services may capture photos and videos of participating guests.

This content may be processed through photo booth software and hosted through digital gallery services so guests and event organizers can access their event media.

Any use of identifiable event media for our own public advertising or promotional purposes will be subject to applicable consent requirements.

We take reasonable steps to protect personal information against unauthorized access, disclosure, misuse, or loss.

We retain personal information only for as long as reasonably necessary for business operations, customer service, legal compliance, or other legitimate purposes.

No online transmission or storage system can be guaranteed completely secure.

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and recordkeeping requirements.

You may also withdraw consent to optional marketing communications at any time.

Our website may contain links to third-party websites or services. Their privacy practices are governed by their respective policies, and we encourage you to review them.

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or applicable requirements.

Updates will be posted on this page with a revised effective date.

For questions about this Privacy Policy or how your personal information is handled, please contact:

Rose City 360

Windsor, Ontario, Canada

Email: rosecity360@gmail.com